Privacy Policy

This privacy policy governs the manner in which Sercom collects, uses, maintains and discloses information collected from users (Being a “User”) of the https://sercom.io website (“Site”) or web application https://app.sercom.io (“Application”). This privacy policy applies to the Site and the Application, in the specific cases below.

Personally identifiable information

We may collect personally identifiable information from Users in a variety of ways, including, but not limited to, when Users register on the Application, subscribe to the newsletter, respond to a survey and relationship with other activities, services, features or resources that we make available on our Site or Application. Users may be asked, where applicable, for their full name and email address. We will only collect personally identifiable information from Users if they voluntarily submit such information to us. Users can always refuse to supply personally-identifying information, except that it may prevent them from engaging in certain Site- or App-related activities.

Non-Personal Identifying Information

We may collect non-personal identification information about users whenever they interact with our Site or Application. Non-personal identification information may include browser name, computer or mobile phone type, and technical information about Users' means of connection to our Site and Application, such as operating system and providers. Internet services used and other similar information.

Web browser cookies

Our site may use “cookies” to improve the user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to configure their web browser to refuse cookies or to alert you when cookies are being sent. If they do, note that some parts of the site may not function properly.

How we use collected information

Sercom may collect and use Users' personal information for the following purposes:

To improve customer service, the information you provide helps us respond more effectively to your customer service requests and support needs.

To personalize the user experience, we may use the information in the aggregate to understand how our users as a group use the services and resources provided on our application and better develop accordingly.

To send periodic emails, we may use the email address to send them information and updates relating to the application, subscription or otherwise. If User decides to sign up for our mailing list, they will receive emails that may include company news, updates, information on related products or services, etc. By registering for our Application, you will be automatically subscribed to these mailing lists in order to ensure good customer-supplier communication.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password passwords, transaction information and data stored on our site or application. The exchange of sensitive and private data between the Application and its Users takes place via a secure SSL communication channel and is encrypted and protected by digital protocols.

Sharing your personal information

We do not sell, trade, or rent Users' personally identifiable information to others. We may share generic aggregated demographic information not linked to personally identifiable information about visitors and users with our business partners, trusted affiliates and advertisers for the purposes described above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for these limited purposes provided that you have given us your permission. These suppliers are limited to:

Google and its technical analysis suite (Google Analytics, Google Search Console, Google Play Console etc.). We will not target you with "Retargeting" methods via the Google Ads. Apple App Store platform when we have deployed our Mobile application on iOS.Sendgrid for sending emails via the Application.Calendly for making appointments.

Changes to this privacy policy

Sercom has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of any modifications.

Your acceptance of these terms

By using this Site or the Application, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site or application. Your continued use of the Site or App following the posting of changes to this policy will be deemed to constitute your acceptance of those changes.

If you have any questions regarding this privacy policy, the practices of this Site and the Application, or your dealings with this site, please contact us at:

info@sercom.io